FAQ

Frequently Asked Questions (FAQ)

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

How long does shipping take?

Estimated delivery times vary depending on your location.

Most orders arrive within 5–12 business days after shipment.

Shipping times may be affected during holidays, peak seasons, customs inspections, or severe weather conditions.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can also visit our Track Your Order page at any time to check the latest shipping status.

Do you ship internationally?

Yes.

We currently ship to many countries and regions around the world. Shipping availability may vary depending on your location.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal (where available)

All payments are processed securely using encrypted payment technology.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order.

Include:

  • Your order number

  • Photos of the item

  • A brief description of the issue

Our support team will work quickly to provide an appropriate solution.

Do your products fit every vehicle?

Many of our products are designed to be compatible with a wide range of vehicles.

Please review the product description and specifications before purchasing. If you have compatibility questions, feel free to contact our support team.

How do I contact customer support?

Email us anytime at:

support@aurelune-co.store

Our customer support team usually replies within 24 business hours.

Is my payment information secure?

Absolutely.

Our website uses SSL encryption and trusted payment gateways to help protect your personal and payment information during every transaction.

Company Information

Magnolia KY LLC

30 N Gould St. Ste R

Sheridan, WY 82801

United States

Website: https://www.aurelune-co.store

Support Email: support@aurelune-co.store