Return & Refund Policy

Return & Refund Policy

At Aurelune, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before submitting a return request.

Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include all accessories, manuals, and components (if applicable).

Proof of purchase or your order number is required for all return requests.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Clearance or final sale items

  • Gift cards

  • Personalized or customized products

  • Items showing signs of use, installation, or damage caused by misuse

  • Products returned without prior authorization

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve your issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once verified, we will provide an appropriate solution, which may include a replacement, refund, or store credit.

Return Process

To request a return, please contact our customer support team before sending any item back.

Email: support@aurelune-co.store

Please include:

  • Your order number

  • The reason for the return

  • Photos (if applicable)

Our support team will provide return instructions if your request is approved.

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

Return Shipping Costs

If the return is due to:

  • A defective product

  • A damaged shipment

  • An incorrect item sent by us

Aurelune will cover the reasonable return shipping costs.

For all other approved returns, customers are responsible for return shipping expenses unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return is the result of our error.

Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution or payment provider to process the refund.

Processing times may vary depending on your payment provider.

Order Cancellation

Orders may be canceled before they enter processing.

Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, please return the eligible product (if applicable) and place a new order.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Support Email: support@aurelune-co.store

Website: https://www.aurelune-co.store

Business Information

Magnolia KY LLC

30 N Gould St. Ste R

Sheridan, WY 82801

United States

EIN: 92-3970690

Thank you for shopping with Aurelune. We appreciate your trust and are committed to providing excellent customer service.