Shipping Policy

Thank you for shopping with Aurelune.

We are committed to providing a smooth and reliable shipping experience for every customer. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

After your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that orders are not processed or shipped on weekends or holidays.

Estimated Shipping Times

Shipping times may vary depending on your destination.

Please note that delivery times are estimates and are not guaranteed.

Unexpected delays caused by customs inspections, weather conditions, carrier issues, or peak holiday seasons may extend delivery times.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Any available shipping promotions will be displayed on our website during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Tracking information may take 24–72 hours to become available after shipment.

You can also visit our Track Your Order page to check the latest delivery status.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Aurelune is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order before it ships.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer.

Delayed Deliveries

Although we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

• Severe weather conditions

• Customs clearance

• Carrier operational delays

• High shipping volumes during holidays

• Natural disasters or other unforeseen events

We appreciate your patience and understanding in these situations.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number

• Photos (if applicable)

• A description of the issue

Our customer support team will work with you to find an appropriate solution as quickly as possible.

Split Shipments

For orders containing multiple items, products may be shipped separately from different warehouses to ensure faster delivery.

If this occurs, you will receive separate tracking numbers for each shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Support Email: support@aurelune-co.store

Website: https://www.aurelune-co.store

Business Information

Magnolia KY LLC

30 N Gould St. Ste R

Sheridan, WY 82801

United States

EIN: 92-3970690

Thank you for choosing Aurelune. We appreciate your trust and look forward to providing you with a reliable shopping experience.